Refund & Cancellation Policy

Diagnostic Session

The Diagnostic Session is a 45-minute consultation with a fixed fee, confirmed at the time of booking. After the session, you receive a 2-page Action Brief within two business days.

Service Fulfillment

Reach Factory LLC provides remote consulting and advisory services. Our core engagement is the 45-minute Diagnostic Session, which includes:

• A scheduled 45-minute video or phone consultation
• Review of materials provided by the client (if any)
• Delivery of a 2-page Action Brief within two business days of the session
• 2–3 recommended options with tradeoffs
• A suggested 14-day action plan (if the client chooses to execute)

Fulfillment is considered complete when the Action Brief has been delivered to the email address provided at booking.

Optional implementation work, if requested, is delivered under a separate fixed-scope agreement with defined milestones.

Payment Timing

Fees for the Diagnostic Session are charged at the time of booking unless otherwise agreed in writing.

Implementation sprints or additional services are invoiced according to the terms outlined in the specific engagement proposal.

Cancellation & Rescheduling

• Sessions may be rescheduled or cancelled up to 24 hours before the scheduled time with no penalty.
• Cancellations made less than 24 hours before the session are non-refundable.
• You may reschedule once without charge if notice is provided at least 24 hours in advance.

Refund Policy

Because our services are advisory and involve dedicated time and custom analysis, refunds are limited as follows:

• Full refund if the session is cancelled more than 24 hours before the scheduled time.
• No refund for missed sessions or cancellations within 24 hours of the appointment.
• No refund once the Action Brief has been delivered.

If Reach Factory must cancel or reschedule a session, you may choose a full refund or priority rebooking at no charge.

Implementation Services

If you proceed beyond the Diagnostic to implementation work:

• Cancellation terms are defined in the individual engagement agreement.
• If work has already begun, fees for completed milestones are non-refundable.

Billing Questions

If you believe an error occurred in billing or service delivery, please contact us at hello@reachfactory.ai within 7 days so we can review the situation.

Disputes

We strive to resolve concerns quickly and professionally. If you are dissatisfied, please contact us at hello@reachfactory.ai and we will work with you to reach a fair resolution.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted on our website with the "Last Updated" date.

Contact

For questions about refunds or cancellations, email hello@reachfactory.ai.

Reach Factory LLC
402 Brkich Way, Suite 2
Beaver, PA 15009